Service functions, problem solving
If the phone malfunctions, various service-relevant data can be retrieved and saved. These can then be sent to the technical departments (Service, Development) so that the cause of the fault can be investigated.
In individual cases it may be useful or necessary to restart the phone or reset it to its factory setting.
Device Information
If required, you can display detailed information about the phone.
Web interface:
•Dashboard
Details of the information displayed under Status information•Dashboard > : Kopiert die Status-Informationen in die Zwischenablage.
Phone:
•Settings > About phone
Details of the information displayed under About phoneVPN status
If required, the status of an established VPN connection can be displayed.
Web interface:
•Dashboard
Details of the information displayed under Status informationLog file, Logging
If the phone malfunctions, a log file can be saved. The logging process records all important events, errors and warnings.
Important: Note the following legal notes before downloading the log file.The log file may contain, amongst others, the following legally especially protected components:
•Connection data sets with destination, source, and time information of a telecommunication connection
•Configuration data of the telephone including passwords used
•Contact data of the telephone
All users of the phone must be informed before storing the log file, that a transfer of this content takes place and by whom the obtained data is processed. It is absolutely necessary to store the data safely and in accordance with the legal requirements. If you want to make the log file available to your specialised dealer or to the manufacturer for error analysis, you must make sure that the legal requirements are fulfilled.
Download the log file via the web interface: Dashboard > .
The additional recording of debug information can be switched on as follows:
Web interface:
•Access > Logging
Details about the settings are in LoggingPhone:
•Settings > Access
Details about the settings are in AccessProvisioning:
Details about provisioning this function in the Auerswald DokuWikiService data
If the phone malfunctions, a package of all service-relevant data can be saved.
Important: Note the following legal notes before saving the service data.The service data includes, amongst others, the following legally especially protected components:
•Configuration of the telephone including passwords used
•Names of internal subscribers/users
•Address books/contacts of the phone
•Connection data sets with destination, source, and time information of a telecommunication connection
•VPN information and VPN credentials
•If necessary, Webcam and acces data
•LDAP information
•If necessary, information on sync accounts (CalDAV, CardDAV)
All users of the phone must be informed before storing the service data, that a transfer of this content takes place and by whom the obtained data is processed. It is absolutely necessary to store the data safely and in accordance with the legal requirements. If you want to make the service data available to your specialised dealer or to the manufacturer for error analysis, you must make sure that the legal requirements are fulfilled.
Download the service data via the web interface: Dashboard > Service data.
Trace
If the phone malfunctions, a network log can be recorded.
Important: Comply with the legal notes below before recording a network data stream.The recording can contain the following components:
•Data streams of other computers in the network
•Connection data sets with destination, source, and time information of a telecommunication connection
•The spoken word of both ends of a telecommunication connection
•Phone configuration data, along with the associated PINs and passwords
•Directory data with names and phone numbers
All the phone's users must be informed that this content will be transferred, and who will process the data obtained, before the data is recorded. It is essential to store the recorded data securely and in accordance with legal requirements. If you want to provide your specialised dealer or the manufacturer with the recorded data, for error analysis, you must ensure that the legal requirements are fulfilled.
1.Start recording via web interface: Dashboard > Start Trace.
The following rules/restrictions apply:
−Pop-up blocker has been disabled in the browser or an exception rule has been defined.
2.If the malfunction can easily be reproduced, try to trigger it.
3.Stop the recording.
4.The file is saved automatically and displayed in the browser's downloads list.
Screenshot
For example, document a display error in the display by saving a screenshot.
This is done at the moment of display via the web interface: Dashboard > Screenshot
Restart phone
The phone can be restarted as follows:
Web interface:
•Update > Restart and factory reset > Restart phone
Phone:
•Settings > Update > Restart phone
Or:
1.Disconnect the power (network cable).
2.Restore power (network cable).
The phone is shut down and then restarted. This can take some time.
Reset to default
Note: If you reset the phone to its factory settings, you can delete any data and settings saved on it. All personal data is deleted. You cannot undo this action. To secure personal data and settings, a data backup can be made in advance.Further help under Backup and restoreThe phone can be reset to delivery status as follows:
Web interface:
•Update > Restart and factory reset > Reset to default
Phone:
•Settings > Update > Reset to default
In the event of an error, if the menu is no longer accessible:
1.Disconnect the power (network cable).
2.Press the keys at the same time+.Press and hold the keys.
3.Restore power (network cable).
The housing LED flashes quickly at first
The housing LED flashes more slowly after a short time.
4.Release the keys as soon as the housing LED flashes more slowly.
Note: If you do not release the keys within the specified time window, the phone will simply reboot.The phone is shut down and then restarted. This can take some time.